Help & Support

Your account and first sign-in

1. Your administrator creates your account. You'll receive an email titled "Your Account Has Been Created".
2. Click Set Up Your Password in that email and choose a password. The link works for 60 minutes — if it has expired, use Forgot password? on the sign-in page to get a new one.
3. Go to the portal's sign-in page and enter your work email and your new password.
4. Tick the box to confirm you have read the Privacy Notice, then click Sign in.
5. When you've finished, open your name menu (top right) and choose Logout, especially on a shared computer.

Your dashboard (My Courses)

After signing in you land on My Courses. Each course assigned to you has its own card showing:

• Progress — how many chapters you've completed, with a progress bar.
• Due date — for example "9 days left", "Due today" or "2 days overdue".
• Status — Not started, In progress, Passed or Failed.
• Buttons — View Course Details, Start Course / Resume Training, Take Examination (once all chapters are done) and View Certificate (once passed).

The bell at the top shows notifications such as new course assignments and exam results. View All Course Analytics shows your full history of attempts and scores.

Studying a course

1. On your dashboard, click Start Course (or Resume Training).
2. The Training Outline on the left lists every chapter. A tick means completed, and the highlighted chapter is the one you're reading.
3. Read the chapter. If you prefer to listen, use Audio narration above the text: pick a voice and speed, then press Play.
4. At the end of the chapter, tick "I confirm I have read and understood this chapter." — this is what marks the chapter as complete.
5. Click Next Slide to continue. You can go Back or jump to any chapter from the outline.

Taking the final exam

1. When all chapters are complete, click Take Examination on your dashboard or Course Examination at the bottom of the outline.
2. The timer starts as soon as the exam page opens — 45 or 60 minutes depending on the course size. The time left is shown at the top of the page.
3. For each question, choose an option (or type a short answer) and click Submit answer. Your answer is saved and locked — it can't be changed afterwards.
4. You can skip a question and come back to it: use Previous / Next, or the question list on the left. Answered questions turn green.
5. When every question is answered, click Finish exam and confirm. If you try to finish with questions left, the portal lists the unanswered question numbers so you can go back to them.

Results and retakes

• Straight after the exam you'll see your score, whether you passed (at least 70%), and the correct answer for each question. You'll also get an email with your result.
• Didn't pass? No problem — you can study the course and take the exam again, as many times as you need.
• After every exam attempt (pass or fail), your chapter progress resets, so you read through the course again before the next attempt.
• All attempts, scores and times are kept. See them any time under View All Course Analytics.

Getting your certificate

1. When you pass, a Certificate of Completion is issued automatically and emailed to you as a PDF attachment.
2. You can also open it from your dashboard (View Certificate) or from the results page.
3. On the certificate page you can Download PDF, Print, or Email Certificate to yourself again.

Deadlines and reminders

• Most courses have a due date by which you should complete the course and pass the exam. Your dashboard shows how many days are left.
• You'll receive reminder emails as the due date gets closer, with a final reminder on the day it's due.
• If you don't pass an exam attempt, your due date is extended automatically to give you time to try again.
• If a due date is missed, your administrator is informed. You can still finish the course, but please do so as soon as possible.

Tips and troubleshooting

The exam button is locked.

Check the outline — every chapter needs a green tick. Open any unticked chapter and tick the confirmation box at the end.

"Finish exam" won't submit.

Some questions are still unanswered. The warning shows their numbers — click a number to jump to that question.

I lost my internet connection during the exam.

Answers you had already submitted are saved. Reopen the exam as soon as you can — the timer keeps running while you're away.

I can't hear the narration.

Check your device volume, then try a different voice in the narration list. Narration depends on the voices your browser provides.

My name or role on the certificate is wrong.

Certificates show your details as they were when you passed. Contact support to have your details corrected.